Managing bookings

This article shows you the Reservations screen — how to find a booking, open it, and change its status when guests arrive, leave, cancel, or do not show up.

Find a booking

1. Open the Reservations screen. You see a list of bookings.
2. Use the filters to narrow the list. You can filter by:
   • status (for example, only confirmed bookings),
   • date range (for example, arrivals this week),
   • room.
3. The list shows one page at a time. Use the page controls at the bottom to see more.

📸 Screenshot to add: the Reservations list with filters

Open a booking

Click a booking in the list to open its detail page. There you see everything about it: the guest’s email, the dates, the room, the price, and the current status.

📸 Screenshot to add: a booking’s detail page

Change a booking’s status

From the detail page you can:

• Check in — the guest has arrived.
• Check out — the guest has left.
• Mark no-show — the guest never arrived.
• Cancel — the booking will not happen.

Each action asks you to confirm before it happens. Read the confirmation, then confirm. This is your moment to stop if you clicked the wrong booking.

Here is the life of a typical booking:

flowchart LR
  c["Confirmed"] --> in["Checked in"]
  in --> out["Checked out"]
  c --> ns["No-show"]
  c --> x["Cancelled"]

How to know it worked: the status on the detail page changes to the new one.

Tip: if you are not sure whether to cancel or mark a no-show — cancel is for a booking that will not happen; no-show is for a guest who simply never arrived on the day. When in doubt, ask your manager or your operator contact before confirming.