Creating a booking yourself

This article shows you how to enter a booking by hand — for a walk-in guest at your front desk, or a booking taken over the phone or WhatsApp.

Make the booking

1. Open the New booking form in the dashboard.
2. Fill in the guest’s details, the room, and the dates.
3. Choose how payment is handled (see below).
4. Confirm.

📸 Screenshot to add: the New booking form

The form checks that the room is actually free for those dates. It will not let you double-book — if the room is already taken, it will tell you instead of creating the booking. That protection is always on.

Payment: what works today

“Mark as paid offline” — this is the option to use today. It means: you collect the payment your own way — cash at the desk, a bank transfer, however you normally do it — and the dashboard creates a confirmed booking immediately. The system does not touch the money; it trusts that you collected it.

“Send payment link” — you will see this option on the form, but it is not available yet. It is coming soon. When it is ready, it will send the guest a link to pay online. For now, use “Mark as paid offline.”

How to know it worked

The booking appears in your Reservations list with status confirmed, and the dates show as taken on the Calendar.

Tip: enter walk-ins into the dashboard right away, while the guest is still at the desk. Until the booking is in the system, the room still looks free — on your website widget and on any connected outside sites — and someone else could book it.