Creating a booking yourself

This article shows you how to enter a booking by hand — for a walk-in at your front desk, or a booking taken over the phone or WhatsApp.

Open the form

You can open the New booking form in three ways:

• On the Bookings screen, press New booking.
• On the Schedule screen, in the Day view, press an empty hour on the row of a space. The form opens with that space, date, and start time already filled in.
• On Home, in the Get set up card, press New booking.

If you have no spaces yet, the form says “No spaces yet. Add a space before creating a booking.” Press New space to add one. See Your spaces, hours, and prices.

Make the booking

1. Choose the Space.
2. Type People. The hint under the field says the most the space fits, for example “Up to 8.”
3. Choose the Date.
4. Type the Start time in the form 09:00. The label shows the time zone of the space. Type the time in that time zone.
5. Choose the Length. The list shows the booking lengths of the space.
6. Under Attendee, type the Email. The email is required. The Name and Phone are optional, but they help you find the booking later.
7. Press Create booking.

📸 Screenshot to add: the New booking form for a space

How to know it worked: a green message says “Booking confirmed:” and then the space, the time, the time zone, and the total price. Press View booking to open it. The attendee gets a “Booking confirmed” email.

Payment: what works today

The dashboard always records a booking you create as paid offline. It means: you collect the payment your own way — cash at the desk, a bank transfer, or free — and the dashboard creates a confirmed booking immediately. The system does not touch the money. It trusts that you collected it. The form has no payment choice and no payment link.

The form does not show the price before you press Create booking. The message after the booking shows the total. If you need to tell the customer the price first, look at the Pricing & durations tab of the space.

What the form checks

• No double bookings. If the time overlaps another booking on the same space, the form says “That time is no longer available for this space.” Pick another time. This protection is always on.
• Space size. If you type more people than the space fits, the form says how many it fits.
• Opening hours do not stop you. You can book a time outside the opening hours. People who book on your website can only pick times inside them.

Tip

Enter walk-ins into the dashboard right away, while the person is still at the desk. Until the booking is in the system, the time still looks free on your website widget, and someone else could book it.

In a hotel workspace

The form has different fields: Resource, Rate plan (if the room needs one), Check-in – Check-out, Adults, Children, Quantity, and a Guest box for Email, Name, and Phone.

As soon as you choose a room, dates, and the number of adults, the form shows Price for this stay: a price for each night and a Total. Read the total back to the guest before you press Create booking. If the stay cannot be priced, the form says so and shows Try again.

Under Payment, Mark as paid offline is the option to use. Send payment link shows on the form but you cannot choose it yet. It is marked “(not yet available)”.

When the booking is made, press View reservation to open it. The Check availability button on the Schedule opens this form with the room, dates, and number of guests already filled in.

Next steps

• Managing bookings — check people in, check them out, or cancel.
• Refunding a payment — send money back if a paid booking changes.