Refunding a payment

This article shows you the Payments screen — where you see every payment for your property, and how to refund a guest.

The Payments screen

1. Open the Payments screen. You see every payment attempt for your property, newest first — one row per attempt, so a guest whose card was declined once and then succeeded shows two rows.
2. Each row shows the guest, the linked reservation, the amount, the current state, and how much (if any) has already been refunded.

📸 Screenshot to add: the Payments screen with the payment list

Refund a guest

A Refund button appears only on payments that can still be refunded — a payment that succeeded and still has money left on it. A payment that already failed, or has already been refunded in full, has no button.

1. Find the payment and click Refund.
2. Choose one of two options:
   • Refund the full remaining amount — sends back whatever is left on this payment.
   • Refund a specific amount — enter an amount up to what is left. Use this for a partial refund, for example when a guest cancels one night out of a longer stay.
3. Read the confirmation line — it states the exact amount and the reservation it applies to.
4. Click Confirm refund.

📸 Screenshot to add: the refund panel open on a payment row

The money goes back to the guest’s original payment method automatically — you do not handle it by hand, and there is no separate step on Stripe’s side.

How to know it worked: the Refunded column on that row updates immediately, and a confirmation message appears above the table.

Cancelling and refunding are separate actions

Cancelling a booking on the Reservations screen does not refund the guest automatically. If a guest cancels a paid stay, cancel the booking on Reservations, then come here to refund them.

Next steps

• Managing bookings — cancel or mark a no-show before you refund.